FAQ

Welcome to the Shoogen FAQ page. Here you’ll find answers to the most common questions about ordering, shipping, returns, and products.

1. What products does Shoogen sell?

Shoogen specializes in premium coffee machines, espresso makers, and coffee accessories designed for home and office use. Our goal is to provide high-quality coffee solutions that are easy to use and reliable.

2. Do you offer free shipping?

✅ Yes. Shoogen offers free shipping across all of Australia on every order.
There are no hidden shipping fees or handling charges.

3. How long does delivery take?

Processing time: 1–2 business days
Delivery time: 2–5 business days within Australia

Delivery times may vary depending on your location or carrier delays.

4. What is your return policy?

We accept returns within 30 days of delivery.

✔ Free return shipping
✔ No restocking fees
✔ No final sale items

To start a return, contact us at support@shoogen.shop with your order number.

5. How do I request a refund?

Once we receive and inspect your returned item:

Refunds are processed within 14 business days.
Refunds will be issued to your original payment method.

The item must be unused and returned in its original packaging.

6. What payment methods do you accept?

Shoogen accepts major payment methods including:

Credit and debit cards
Apple Pay
Other supported secure payment methods at checkout

All transactions are processed securely.

7. How can I track my order?

After your order is shipped, you will receive:

A tracking number via email
A link to track your package with the courier

If you cannot track your order, please contact our support team.

8. What if my product arrives damaged?

If your product arrives damaged:

Take photos of the packaging and product
Contact us immediately at support@shoogen.shop
We will arrange a replacement or refund where applicable.

9. Can I change or cancel my order?

Orders can be changed or canceled before they are shipped.
Please contact us as soon as possible if you need to make changes.

10. Are Shoogen products covered by warranty?

Warranty coverage depends on the manufacturer. Many products include manufacturer warranties. Please check product details for specific warranty information.

11. Do you ship outside Australia?

Currently, Shoogen only ships within Australia.

12. How can I contact customer support?

📧 Email: support@shoogen.shop
📞 Phone: +61481733456
🏢 Address: 20 Appledore St, Bracken Ridge Queensland 4017, Australia

Customer service hours: Monday–Friday, 9 AM – 6 PM (Australia time).